Last updated · 30 July 2026
Choosing equipment, checking an order or dialling in your first espresso? Send us a note. We keep support practical, human and focused on getting you back to better coffee.
Talk to our team
Email [email protected] and include your order number when your question relates to a purchase. Our team aims to reply within two business days.
How we can help
- Product and accessory guidance.
- Order, delivery and tracking questions.
- Returns, damaged parcels and warranty support.
- Basic setup and care information.
Useful before you write
For a product issue, include the model, serial number where available, a short description of what happened and clear photos or video. This helps us give you a useful answer sooner.
COFEAU support is available online for customers across Australia.