At COFEAU, we treat your personal information with the same care we bring to every product in our store. This policy explains what we collect, why we collect it, and the choices available to you when you shop with us.
Information we collect
When you place an order, contact us or browse our website, we may collect information needed to provide our service, including:
- Your name, email address, telephone number and delivery address.
- Order details, account preferences and messages sent to our team.
- Technical information such as browser type, device, approximate location, cookies and pages viewed.
- Payment confirmation from our payment provider. COFEAU does not store your full card number.
How we use information
We use personal information to process and deliver orders, provide customer support, prevent fraud, improve the store and meet our legal obligations. We only send marketing messages where you have chosen to receive them, and you may unsubscribe at any time.
Cookies and analytics
Cookies keep your bag working, remember preferences and help us understand how the store is used. You can limit optional cookies through your browser settings, although essential shopping functions may then be affected.
Sharing and storage
We share only the information required by trusted providers that help us operate the store, such as payment, hosting, analytics and delivery partners. We do not sell personal information. Data may be processed outside Australia where a provider operates internationally, subject to appropriate safeguards.
Your choices
You may ask to access, correct or delete personal information we hold about you, subject to record-keeping and other legal requirements. To make a request, email [email protected]. We may need to confirm your identity before completing a request.
Changes to this policy
We may update this policy when our services or legal obligations change. The latest version will always be published on this page.
Questions about privacy? Contact our team and we will respond as clearly and promptly as we can.